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Lottery as an engagement mechanism in a loyalty app displayed on a smartphone
ARTICLE

Customer Engagement Mechanics in Loyalty Programs: Examples & Strategies

What makes customers engage with a loyalty program? Explore the most effective loyalty program mechanics for acquisition, activation, frequency, basket growth, redemption, and retention. Featuring real-world case studies and behavioural insights, this article explains how to match loyalty mechanics to specific business objectives and customer behaviours.

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