ABOUT US

Team of
Loyalty Experts

Work with real partners

A man wearing glasses and a blue shirt.
OUR MISSION

Our mission is to help businesses build valuable engagements with their customers through tailor-made loyalty solutions based on real-world data

15

companies within
the Group

4000

employees
in the Group

163.7

mln revenue
in 2023

We are a part of

For nearly 20 years, global brands have trusted OEX with their businesses

ISO and GDPR

compliant

We are constantly improving the quality of our services in accordance with ISO 27001 and ISO 9001. We take care of millions of consumer data records maintaining the highest compliance with GDPR. In addition, we subject our IT systems to regular security tests against unauthorized access and data leaks.

Have the backing of true loyalty experts

We are the leading business partner in loyalty solutions, offering unmatched expertise and innovation. Our work has been recognized and awarded multiple times, highlighting our commitment to excellence. Thanks to our deep knowledge and experience, many organizations have successfully implemented cutting-edge loyalty programs that drive lasting customer engagement.

Code of Ethics

VALUES THAT GUIDE IS IN OUR EVERYDAY WORK

Honesty
and Responsibility

We reliably fulfil our promises and commitments, keep our word, present clear rules, act honestlyand abide by the law, to ensure that we do not disappoint our colleagues and customers.

Openness,
Respect and Trust

We communicate clearly, are open to new ideas, do not set barriers, and listen attentively.

Respect and trust

We respect and trust one another and are trustworthy.

Commitment and Excellence

We do our best to achieve the highest possible satisfaction, strive for excellence every day with passion and determination, try to maintain an advantage over competing companies, and are flexible and ready to work effectively in an ever-changing environment, in line with technological progress and the expectations of our customers.

Tailored cooperation models

Success Fee 
Model

We'll work closely with you to design and implement a tailored loyalty program. Our team of experts will leverage their deep understanding of customer behaviour, industry trends, and proven strategies to create a program that drives customer engagement, retention, and increased spending.  Our fee is tied to the program's success, ensuring alignment with your business goals.

Business Support 
on Demand Model

A model in which we support you with our resources and expertise in a specific case (e.g. temporary customer activation or lottery) or long-term cooperation (supplementing a replacement in your loyalty team). We can take over the multitude of tasks related to handling promotions, returns, complaints or fraud - from creations to running full communication on in multichannel.

Loyalty Experts Team Augmentation Model

Looking to bolster your in-house loyalty team? By augmenting your team with our expertise, you can accelerate program development, enhance customer engagement, and drive long-term business growth. Our experts can also help you stay up-to-date with the latest loyalty trends and best practices, ensuring that your program remains competitive and effective.

RECOGNITIONS

Awarded at

We believe that loyalty is the greatest award - our work as an integrated marketing company has been recognized at many industry events

Schedule a call with Expert

1

x

EMMA DISTINCTION

4

x

LOYALTY HEROES

5

x

LOYALTY AWARDS THE BIG “L”

2

x

mmp REPORT

23

x

GOLDEN ARROW

10

x

EFFIE AWARD

Leadership

When working with clients we always look for areas for the biggest grow and ROI impact.

We rely on an individual model of cooperation. This way we can offer our partners a solution tailored to their needs. We develop all the systems and methods ourselves, so we are free to offer the program that best reflects the brand’s expectations. We create effective marketing campaigns because our experts are able to turn data into real solutions with long-term effects. We operate in the spirit of entrepreneurship: activeness, decisiveness, responsibility, credibility and teamwork are the elements that characterise our work.

We are part 

of ELA

Talk to
‍an Expert

SCHEDULE A FREE CALL WITH A LOYALTY EXPERT OR EMAIL US

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